All care is taken to ensure safe, accurate diagnostic procedures and reliable information.
However, patients attend Sono Suite and undergo ultrasound services at their own risk.
Except as required by New Zealand law, Sono Suite Ltd and its staff shall not be liable for any loss, injury, or damage arising from the use of our services or website.
These terms are governed by the laws of New Zealand, and any dispute will be handled through the New Zealand court system.
Contact Information
Sono Suite Ltd
Address: 6 Hall Street, Pukekohe, Auckland 2120, New Zealand
Email: enquire@sonosuite.co.nz
Phone: 09 2371755
All website content, including text, graphics, images, videos, and design elements, is the property of Sono Suite Ltd and protected under New Zealand copyright and intellectual property law.
Permitted Use
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The Sono Suite website may be viewed, downloaded, or printed for personal, non-commercial use only
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No content may be copied, modified, or distributed for commercial purposes without written consent from Sono Suite Ltd
Accuracy of Information
All reasonable efforts are made to ensure website content is current and accurate.
Sono Suite Ltd reserves the right to update information at any time without notice.
Third-Party Links
External links are provided for convenience only.
Sono Suite Ltd does not endorse or accept responsibility for the content, security, or privacy practices of third-party sites.
Disclaimer
Website content is for general informational purposes only and does not replace professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional for personal medical concerns.
Sono Suite complies with the Health Information Privacy Code 2020 (NZ) and all relevant healthcare data regulations.
Collection of Information
We collect personal and health data needed to deliver ultrasound services safely and efficiently — such as your name, contact details, and referral information.
Use of Information
Your information is used for appointment management, billing, report transmission, and communication with your referring clinician.
De-identified data may be used internally for audit, compliance, and service improvement.
Storage & Security
Patient records are stored securely with access restricted to authorised clinical staff.
While standard encryption and security measures are applied, no method of internet transmission is entirely risk-free.
Disclosure to Third Parties
Information is shared only with your referring clinician, authorised healthcare providers, or regulators where legally required.
Sono Suite will never sell or share patient data for marketing or advertising.
Access & Corrections
You may request to review or amend your personal record by contacting our Practice Manager at enquire@sonosuite.co.nz.
We aim to respond to all privacy requests within 20 working days.
Bookings
Appointments are confirmed only when a referral and required details have been received.
Some procedures may require pre-approval or specific preparation instructions, which will be provided at the time of booking.
Payments
Payment is required at the time of booking unless prior arrangements have been approved.
Sono Suite accepts EFTPOS, Visa, Mastercard, and approved healthcare payments (add applicable options).
Invoices or receipts can be supplied on request.
Cancellations & Rescheduling
Appointments cancelled or rescheduled more than 12 hours in advance may be rebooked without penalty.
Changes made within 12 hours or non-attendance may incur the full appointment fee.
Repeated short-notice cancellations may require prepayment for future appointments.
Cancellations can be made online or by contacting us at enquire@sonosuite.co.nz or 09 2371755.
All ultrasound procedures at Sono Suite are performed by qualified sonographers using approved, evidence-based protocols and calibrated equipment.
Sono Suite operates in accordance with New Zealand health and safety standards, including the Health and Disability Services (Safety) Act 2001 and the Health and Safety at Work Act 2015.
Patient Responsibilities
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Follow any preparation or fasting instructions provided before your appointment
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Inform the sonographer of any relevant medical conditions, allergies, or previous surgeries
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Advise staff immediately if you experience discomfort, pain, or dizziness during the procedure
Clinical Standards & Safety
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All ultrasound scans are non-invasive and use diagnostic ultrasound technology that does not involve ionising radiation
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Equipment is regularly maintained and quality-checked in line with manufacturer and Ministry of Health guidelines
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Infection control procedures are strictly followed, including the use of single-use consumables and disinfectant protocols between patients
Results & Follow-Up
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Reports are prepared and sent directly to your referring clinician
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Sono Suite does not provide diagnosis or treatment advice beyond the scope of the imaging service
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Patients should discuss all results with their referring doctor or healthcare provider
Limitations of Ultrasound
While ultrasound is a highly accurate diagnostic tool, it has inherent limitations.
Some structures or abnormalities may not be visible due to patient anatomy, bowel gas, or other technical factors.
Further imaging or tests may be recommended by your clinician when necessary.
By booking or attending an appointment at Sono Suite, or by using our website, you agree to these terms.
They are designed to ensure patient safety, service consistency, and legal clarity for all parties.
Please arrive 10 minutes before your appointment for check-in. Late arrivals may result in reduced appointment time or rescheduling.
All visitors are asked to keep noise to a minimum and respect the privacy of others.
Sono Suite reserves the right to decline service if a client is under the influence of alcohol or drugs, acts abusively, or behaves in a way that endangers staff or other patients. Fees for affected appointments will not be refunded.
Personal belongings remain the responsibility of each visitor.
All services and prices are listed in New Zealand Dollars (NZD) and include GST. Prices and services may change without notice.
Bookings may be made online, via email, or by phone (09 2371755).
Clinic Policies